I know what you’re thinking. £45 for a piano tuning in Sheffield seems under-priced, so there must be hidden charges included. Well, the only time a ‘hidden’ charge might apply is if I were to turn up and find that the piano needs a pitch raise rather than a standard piano tuning to tune it to concert pitch – in those instances I charge £45 for the first tuning, and then £20 for a second two weeks after the first. That isn’t just me; every piano tuner will charge extra for a pitch raise (every piano tuner I’ve heard of at least), and most like to break it up into two visits two weeks apart to ensure the best result in terms of tuning stability.

For the £45 you get two hours of my labour – which includes a full piano tuning and any minor piano repairs that can be done within that time. This is usually enough to ensure a piano is fully functional/operational. It’s then up to the customer to decide if they’d like to spend more on extra action parts or on some of the finer points of piano regulation that might take it up a level in terms of its performance (not so much its sound – that will have been taken care of during the piano tuning).

I hope I’ve done my 10,000 hours of piano tuning and repairs by now. From what I’ve observed, a good tuning and a basic set up of the action will leave the majority of piano tuning customers very happy indeed. There are certain players (usually in possession of high-end pianos) who may desire something a little more extensive, such as voicing/toning the hammers to achieve a certain sound (typically a brighter or a warmer tone). Generally speaking, if someone has looked after their piano and had it tuned & serviced regularly, I’ll spend about an hour to an hour and a half on the piano tuning plus a little time making any adjustments to compensate for one or two worn action parts. If it’s an older piano and the action is showing more severe signs of wear, I’ll suggest replacing action parts if it’s cost effective to do so and if such a decision would greatly improve its playability and performance.

I’m glad that, even with rising living costs, I can continue to give people in the Sheffield area a good deal on piano tuning. It’s a business model that has worked quite well over the years, and helps me get a few new customers each week, plus my round of regulars. I work in other cities and towns, as mentioned across this website, but travel costs have to be taken into consideration on those trips (although my prices are still competitive even then). If a customer can book me in with a neighbour at the same time I’ll sometimes offer a discount as well, depending on the location.

• Richard, Sheffield Piano Tuner.